SMB Solutions

xn i-solutions Support Methodology

Based on industry best practices and over a decade of experience, ensures rapid, predictable implementation of your planned support strategy.

xn i-solutions support methodology is designed to provide rapid implementation and predictable response times, thus minimizing any potential uncertainty associated with your transition to your new IT support solution.

Our engagement approach is based on industry best practices and over a decade of on-site experience. In a nutshell, these are the steps involved:

  • Needs Assessment: We assess and document your current technical and business environment.
  • Support Plan: Together we develop support strategy specific to your business and technology needs.
  • Support Set-Up: We install support tools, schedule preventative maintenance, and train customer
  • Support Go-Live: We activate the support contract and start handling customer support calls for your organization.
  • Support Review: Together we review the success of the support plan.


Contact Us for Details & Quotes

We welcome the opportunity to discuss your specific support needs. Please e-mail us at or call us at 630-924-1721.

View our Support Offerings brochure


View our Support Offerings brochure

xn i-solutions Support Methodology

xn i-solutions showed us how there SBC solution with Propalms can play a major role in helping our remote sites work more efficiently with a relatively low cost and a proven ROI”

“Through every step of the process xn i-solutions has been efficient, organized, patient and incredibly professional”






xn i-solutions
1 Tiffany Pointe, Suite 205
Bloomingdale, IL 60108
P | 630.924.1721
F | 630.924.1722