SMB Solutions

SMB Support

xn i-solutions Support Packages are tailored to deliver the precise level of support that best meets your needs -- at the lowest cost possible.

Our Support Packages are priced on a per-month basis with a one (1) year minimum commitment and are flexible enough to fit any organization.

Standard Support Package (call for quote)
Designed for growing businesses with a limited in-house IT staff and no Help Desk.

  • Network Monitoring
  • 8x5 Phone & Remote Access Server Support
  • Two (2) Preventative Maintenance Visits per Month
  • One (1) Client Contact
  • Monthly Status Reports

Premium Support Package (call for quote)
Designed for growing businesses with no in-house IT staff and no Help Desk.

  • Network Monitoring
  • 8x5 Phone & Remote Access Support for Servers
  • 8x5 Phone & Remote Access Support for Desktops
  • Two (2) Preventative Maintenance Visits per Month
  • Dedicated Technical Administrator
  • End User Help Desk Support
  • Monthly Status Reports
  • Semi-Annual Strategy Reviews

 

Add-On Options (call for quote)
Customers can add one or more of these options to either the Standard Support Package or the Premium Support Package.

  • 24x7 Phone & Remote Access Support for Servers
  • 8x5 Phone & Remote Access Support for Desktops/Workstations
  • 24x7 Phone & Remote Access Support for Desktops/Workstations
  • Additional Client Contacts
  • Weekly Preventative Maintenance Visits
  • Pre-Purchased Onsite Support
  • Asset & License Management

Baseline Project Services (call for quote)
Organizations that wish to implement xn i-solutions Baseline IT Infrastructure Recommendations at the start of our support engagement can choose any or all of these baseline services.

  • Anti-Virus Design and Installation
  • Spam Filter Design and Installation
  • Disaster Recovery Design and Installation
  • Firewall Design and Installation
  • UPS Design and Installation

Contact Us for Details & Quotes
We welcome the opportunity to discuss your specific support needs. Please e-mail us at contact@xnisolutions.com or call us at 630-924-1721.

 


View our Support Offerings brochure

xn i-solutions Support Methodology

xn i-solutions showed us how there SBC solution with Propalms can play a major role in helping our remote sites work more efficiently with a relatively low cost and a proven ROI”

“Through every step of the process xn i-solutions has been efficient, organized, patient and incredibly professional”

 

 

 

 


Info: info@xnisolutions.com
Sales: contact@xnisolutions.com
Support: support@xnisolutions.com

xn i-solutions
1 Tiffany Pointe, Suite 205
Bloomingdale, IL 60108
P | 630.924.1721
F | 630.924.1722